Sparks Commercial Services Ltd., a Renault Trucks distributor and service dealer since 2007, has been awarded membership to the prestigious Renault Trucks Excellence Club in recognition of its high performance in customer satisfaction and vehicle sales across its three sites at Southampton, Portsmouth and Poole in 2012.
The Excellence Club award was presented to Mike Spark, Managing Director, Sparks Commercial Services, alongside four other Renault Trucks distributors at the recent annual Renault Trucks Network Conference. Mike says: “We are really pleased to receive this award; it’s great to be recognised for the hard work put in by our team over the last 12 months. Customer satisfaction is what we build our business around and we focus on this in everything we do to become a go to business partner to our customers. This is the first time we’ve been on stage at the Renault Trucks Network Conference to receive an award, and we hope to be up there every year from now on.”
To help support customers locally, in September last year, Sparks Commercial Services welcomed the first customers to its newly built VOSA approved Authorised Testing Facility (ATF) at its Portsmouth site. The ATF test station is offering open access testing for heavy goods vehicles, trailers, minibuses and coaches every Tuesday, Wednesday and Thursday.
The company has also revamped its existing Class 4, 5 and 7 MOT lane to further improve its service offering. In addition, Sparks Commercial Services made significant investment in a new site at Poole and ongoing investments have been made to ensure all three sites exceed the required standards of a Renault Trucks distributor.
Commenting on Sparks Commercial Services’ Excellence Club membership, Derek Brinklow, Renault Trucks Network Development Director says: “I’m pleased to see Sparks Commercial Services entering the Excellence Club this year. They’ve made significant investment over the last 12 months in the ATF lane and a new site at Poole. The team have done extremely well and deserve this recognition. As part of the Excellence Club, this dealer will have the opportunity to meet and network with other Excellence Club winners from across Europe to share best practices and improve the customer satisfaction levels still further.”
A family business established in 1990, Sparks Commercial Services Ltd. is an authorised distributor for Renault Trucks and provides new and used sales, service and parts for the full Renault Trucks range as well as all-makes parts and servicing for commercial vehicles. Its purpose built facilities at Southampton, Portsmouth and Poole deliver a comprehensive suite of sales and aftermarket services.